Returns

We are sorry you are not satisfied with your item! Please refer to the section below that is specific to your item. 

Returns for Customized Art:

www.usipic.com creates custom products at the request of our customer. Customized art includes any print created with your specific names and date or photograph, and may extend to requests for special framing or printing formats. As these items are personalized and cannot be restocked, we DO NOT accept returns or offer credits or exchanges on custom items. All sales are final. Please double check your personalized info to make sure it was entered correctly, since returns would not be granted in the case of wrongly entered information. But please reach out to us if you entered the wrong info, for we can provide you a discount for a repurchase. 

We will gladly replace the merchandise if it is damaged or lost in shipping, or if we made a typo on your print that is different from the info you entered. Standard shipping is 8 -14 days, subject to delays beyond the control of www.usipic.com and its shipping agent. If you purchased expedited shipping and it was not delivered within the promised time frame, we will refund your shipping cost. 

Returns for Non-Customized Art:

All purchases of non-custom artwork (not containing your personalized info, such as famous paintings or maps) are eligible for return within 30 days of purchase. Please write to us at  to start a return, include your order number and reason for return.

Orders sent back to us without prior approval will NOT be refunded. Please ship with a manner that is traceable and package your item properly. You may not be able to get a refund if your item is damaged in transit or if your item gets lost without a valid tracking number. Once we receive your item, we will process your refund. The amount will return to your original method of payment. 

Please note that expedited shipping is not refundable with a return. We will gladly replace the merchandise if it is damaged or lost in shipping. Standard shipping is 8 -14 days, subject to delays beyond the control of www.usipic.com and its shipping agent. If you purchased expedited shipping and it was not delivered within the promised time frame, we will refund your shipping cost.